Service providers have failed to provide as much internet speed as they have agreed with the customer. After browsing the Internet, customers complain to the service provider, but no solution is found. The customer has the right to get as much internet speed as he wants. However, the service provider has not been able to take action against the company providing slow internet service.
So the internet service provider company also has its own arguments. Service providers claim that the slow speed of the Internet is not their only weakness. In a virtual interaction held by Technology Journalists Forum (TJF) Nepal, they said that the internet could be slow due to problems with bandwidth, various servers and mobile apps. TECH SOLUTION
Customers' complaints are justified. Internet service providers may offer more Mbps than they can afford due to fierce competition, but many of the problems are not just our fault. We are just a pool between the consumer and the server or app. If there is a problem in one of the three parties, the internet will be slow, but we will be the only ones to be abused
Saud said all service providers were working to address customer grievances and that their initiative alone would not be the answer.
Sometimes there are problems on platforms like Facebook, YouTube and Tiktak. But consumers blame the Internet service provider. We can't solve the problem of Facebook, Tiktok, YouTube .
"The internet is slow now because of the ticking. Another similar app will come tomorrow. There will be many internet consuming sites. Even then the internet may be a slow. Therefore, its grievances cannot be fully resolved. We will continue to reduce it.
According to Bohora, 80 percent of internet consumption is in video and it is on the rise, so how to provide quality internet in the coming days is a challenge. "Even though we have a lot of internet consumption, we don't have the infrastructure and equipment to manage it. We also have to import bandwidth. We buy from India. If there is a problem, the internet will slow down or shut down in Nepal. On top of that, Nepal is geographically remote
Managing Director Bohara hoped that the criticism of internet service providers would be lessened if the servers and exchanges of big platforms could be kept in Nepal. Bohora admits that sometimes customers may not get quality internet due to unhealthy competition between internet service providers in the name of competition.
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